Docs / Ops / Support

Support & Launch Packs

Build comprehensive diagnostic bundles for support cases and readiness packs for new tenant launches.

What this covers

Full diagnostic snapshot: logs, config, health, errors.

Onboarding readiness check for new tenants.

Structured data for support case escalation.

Pass all launch criteria before activating a tenant.

Click Generate on the Support Pack page.

Download and attach to support case.

Run Launch Pack before activating any new tenant.

All criteria must pass before proceeding.

Download launch pack evidence for record.

Diagnostic bundle.

Onboarding readiness.

GET /ops/support-pack — Generate support pack

GET /ops/launch-pack — Launch readiness check

Support diagnostic bundles

Launch pack evidence

Onboarding checklists